Effective client communication is crucial for a successful working relationship, especially in the virtual assistant industry. At The Wildling Virtual Assistant, I believe in establishing clear expectations from the start to ensure smooth collaboration and timely delivery of projects. This post outlines the services I offer, what I don't do, and my communication protocols to help you understand how I work and what you can expect from our partnership.
A Comprehensive List of Services Available from The Wildling VA Writing Services
Blog Posts: Research, Writing, SEO Optimization
Newsletters: Content Creation, Design and Layout, Distribution
Press Releases: Writing, Editing, Distribution
Ghostwriting: Articles, Books, Social Media Posts
Professional Documents: Business Proposals, Reports, Manuals, SOPs
Copywriting: Website Content, Marketing Materials, Product Descriptions
Design Services
Social Media Graphics: Static Images, Infographics, Animated Posts
Print Materials: Business Cards, Flyers, Posters, Brochures, Catalogs, Pamphlets
Marketing Materials: Banners, Signage, Promotional Products
Brand Identity: Logo Design, Brand Guidelines, Stationery Design, Clothing/Swag
Videos and Reels: Long and Short Form Video Production and Editing, Podcasts, Virtual Home Tours
Website Services
Website Design: Custom Layouts, Wix, GoDaddy, Shopify, Squarespace, Weebly
Website Redesign: Modernization, Rebranding, Enhanced Functionality
Website Maintenance: Content Updates, Security Checks, Performance Optimization, Wordpress
SEO Services: On-Page SEO, Keyword Research, SEO Audits
E-commerce Solutions: Product Listings, Shopping Cart Integration, Payment Gateway Setup, Booking Systems
Landing Pages: Lead Generation, Sales Pages, Event Pages
Social Media Services
Content Creation: Posts, Stories, Reels, and Videos
Account Management: Profile Setup, Bio Optimization, and Highlights
Analytics and Reporting: Performance Metrics, Growth Tracking, and Insight Analysis
Campaign Management: Promotions, Contests, and Sponsored Posts
Platform-Specific Strategies: Tailored Content for Instagram, Facebook, LinkedIn, and TikTok
Project Management
Project Planning: Timeline Creation, Milestone Setting, Resource Allocation
Workflow Optimization: Process Improvement, Task Automation, Efficiency Strategies
Team Coordination: Task Assignment, Progress Tracking, Communication Management
Event Planning: Virtual Events, Webinars, Conferences
Registration Services: Class registration, scheduling, payment recording, digital communications
What I Don't Do...
Bottom Line Responsibility:
I am not responsible for your company's profitability or financial performance.
Elaborate Marketing Plans:
While I’m happy to collaborate with you or your marketing team, I do not create extensive marketing strategies.
Learn the difference between a Marketer vs. a Content Creator
Phone Calls:
I do not handle phone calls or provide customer service over the phone.
Interacting with Your Followers:
I do not engage with your followers on social media or manage direct customer interactions.
Setting Clear Expectations
Timelines and Deadlines: To ensure your projects are completed on time, it is crucial for retainer clients to come to our intention-setting call prepared with any deadlines they may have. If no specific deadlines are provided, projects will be handled on a first paid, first served basis and will be completed within the month of the retainer, assuming it is not a multi-month project.
Communication Protocols: Clear and effective communication is the backbone of our collaboration. Here’s how we will stay connected:
Primary Communication: Email will be our main form of communication via thewildlingva@gmail.com
Messenger Chat: I am available through messenger chat on Monday, Wednesday, and Friday from 10 am to 4 pm PST.
Video Calls:
Retainer Clients: Optional monthly video calls to discuss progress, goals, and any new tasks.
Piece Work and Hourly Clients: One discovery call to understand the scope of the project and set expectations.
By laying out these communication protocols and setting clear expectations, I aim to create a transparent and efficient working relationship. This ensures that all your needs are met promptly and effectively, allowing you to focus on what you do best while I handle the rest.
Thank you for trusting The Wildling Virtual Assistant with your business needs. Together, we can achieve great things!
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